Conwin Online - Service & Repair Center

HOME | VIEW CATALOG | CONTACT | VIEW CART

(800) 877-8889

International Customers


	Precision Plus Air Force 4 Air-Pro Dual Sizer Duplicator 2 Precision Air 60/40 Inflator >> All Inflators

	Confetti Cannons Mega Cannon Balloon Bulb Set Balloon Exploders The Insider Tool >> All Effects

	Aluminum Cylinders Hand Trucks Safety Wall Bracket Safety Stand Remote Set-Ups >> All Safety

	Archline Pack Neon Foam Wire Ribbon Dispensers The Black Belt Tying Discs >> All Accessories

	Portfolio Builders Presentation Binder >> All Education

	Balloon Exploders New Balloon Caddy Speed Inflators >> All New Products

Precision Air Support

Troubleshooting recommendations for a Precision Air

1. The Precision Air is very sensitive to power surges. For best results, always plug your Precision Air into a dedicated electrical outlet. Power strips and extension cords are not recommend.

2. Make sure that you are following the instruction sheet with size-setting chart. If you've lost your instructions, you can download the PDF by visiting our Instruction sheet page.

3. The inflating outlets on the Precision Air are very crucial to the accuracy of the balloon sizing. If the outlets get dropped or damaged in any way they will produce inconsistently sized balloons and should be replaced. Try switching the outlets with one another to see how the balloon sizing is affected and verify the problem.

4. The Precision Air Inflator features an automatic thermal shutoff. To prevent overheating, always let the unit vent between cycles, operate the unit in a temperature controlled setting, and never block off the inflating outlets. When working outdoors make sure to keep the unit out of direct sunlight.

5. When inconsistent sizing occurs, we recommend the following steps to tune up your inflator:

a. Remove the filling outlets.

b. Spray silicone lubricant latex inflating port(s) on the top of the unit. IMPORTANT: Only use spray silicone lubricant. Do NOT lubricate the unit with an oil-based lubricant. Spray silicone lubricant is available at your local hardware or automotive store.

c. Tilt the inflator to the right and hold for a few seconds. Then, tilt the inflator to the left and hold for a few seconds. This will allow the silicone lubricant to fully enter the solenoid valves.

d. Set your unit to 10 seconds. Cover the inflating ports on the top of the unit with a rag to prevent the silicone from entering the atmosphere and your eyes. Tap the foot pedal several times to cycle the unit. This will blow out any dirt or foreign particles from the solenoid valves that can cause the valve to stick.

1. If the equipment has been damaged in any way, send the product in for repairs immediately. Contact the Service & Repair Department at (818) 246-9233 to receive important shipping information.

2. If you have lost or misplaced your product instruction sheet, request a copy to be sent to you via mail or fax.

3. Verify that the cylinder valve is open by turning it 5 full times counter clockwise. If the valve is not completely open, the restricted gas flow may cause the inflator to malfunction.

4. Determine when the equipment first began to malfunction. If the unit is brand new, review the instruction sheet and make sure that you are utilizing the equipment properly. If your product is still malfunctioning, send it in for repairs.

5. If yes,it is likely that Hi-Float has gotten into the inflator, causing restricted flow or blockage in the outlet. If you think that this may be the case, return the unit for repair.

6. Try to determine a pattern when you are experiencing difficulty with the equipment; this will enable our repair department a more focused approach in offering you a solution.

7. Many times you can isolate the incident to the most recent change of cylinder. Try connecting the equipment to another cylinder to determine if the problem is cylinder related.

8. If yes,it is likely that the unit will require lubrication. If the moisture-exposed product is electric, we recommend that the unit be returned for evaluation.

9. If there is more than one user, confirm with the other users that they are experiencing the same problem. Many times another user may be more experienced with the equipment and can offer a different way of using the product that resolves the problem.

10. Check to see if you can solve your specific problem. Click here for Troubleshooting Recommendations. If you still would like to send in your equipment for repairs, contact the Service & Repair Department at (818) 246-9233.

e. Before using your inflator, it is important to blow out all excess lubricant. Place a clean paper towel over the outlets and tap the foot pedal to cycle the unit. If the paper towel shows any signs of lubricant, it is necessary to continue cycling the unit until the towel is clean. Replace filling outlets and your inflator will be ready for use.

If your question is still unanswered, please contact the Service & Repair Department at (818) 246-9233