1. If the equipment has been damaged in any way, send the product
in for repairs immediately. Contact the Service & Repair Department at (818) 246-9233 to receive important shipping information.
2. If you have lost or misplaced your product instruction sheet,
request a copy to be sent to you via mail or fax.
3. Verify that the cylinder valve is open by turning it 5 full
times counter clockwise. If the valve is not completely open, the
restricted gas flow may cause the inflator to malfunction.
4. Determine when the equipment first began to malfunction. If
the unit is brand new, review the instruction sheet and make sure
that you are utilizing the equipment properly. If your product is
still malfunctioning, send it in for repairs.
5. If yes,it is likely that Hi-Float has gotten into the inflator,
causing restricted flow or blockage in the outlet. If you think
that this may be the case, return the unit for repair.
6. Try to determine a pattern when you are experiencing difficulty
with the equipment; this will enable our repair department a more
focused approach in offering you a solution.
7. Many times you can isolate the incident to the most recent change
of cylinder. Try connecting the equipment to another cylinder to
determine if the problem is cylinder related.
8. If yes,it is likely that the unit will require lubrication.
If the moisture-exposed product is electric, we recommend that the
unit be returned for evaluation.
9. If there is more than one user, confirm with the other users
that they are experiencing the same problem. Many times another
user may be more experienced with the equipment and can offer a
different way of using the product that resolves the problem.
10. Check to see if you can solve your specific problem. Click
here for Troubleshooting
Recommendations. If you still would like to send in your equipment
for repairs, contact the Service & Repair Department at (818) 246-9233. e. Before using your inflator, it is important to blow out all
excess lubricant. Place a clean paper towel over the outlets and
tap the foot pedal to cycle the unit. If the paper towel shows any
signs of lubricant, it is necessary to continue cycling the unit
until the towel is clean. Replace filling outlets and your inflator
will be ready for use. |