My equipment
isn't working, what do I do?
What general troubleshooting
recommendations would you make for my inflator?
I've lost my instruction
sheet, what do I do?
Conwin Product Warranty
Product Shipping Information
If your question is still unanswered, please contact the Service & Repair Department at (818) 246-9233
If you are an International customer, please contact your local distributor.
1. If the equipment has been damaged in any way, send the product
in for repairs immediately. Contact the Service & Repair Department at (818) 246-9233 to receive important shipping information.
2. If you have lost or misplaced your product instruction sheet,
request a copy to be sent to you via mail or fax.
3. Verify that the cylinder valve is open by turning it 5 full
times counter clockwise. If the valve is not completely open, the
restricted gas flow may cause the inflator to malfunction.
4. Determine when the equipment first began to malfunction. If
the unit is brand new, review the instruction sheet and make sure
that you are utilizing the equipment properly. If your product is
still malfunctioning, send it in for repairs.
5. If yes,it is likely that Hi-Float has gotten into the inflator,
causing restricted flow or blockage in the outlet. If you think
that this may be the case, return the unit for repair.
6. Try to determine a pattern when you are experiencing difficulty
with the equipment; this will enable our repair department a more
focused approach in offering you a solution.
7. Many times you can isolate the incident to the most recent change
of cylinder. Try connecting the equipment to another cylinder to
determine if the problem is cylinder related.
8. If yes,it is likely that the unit will require lubrication.
If the moisture-exposed product is electric, we recommend that the
unit be returned for evaluation.
9. If there is more than one user, confirm with the other users
that they are experiencing the same problem. Many times another
user may be more experienced with the equipment and can offer a
different way of using the product that resolves the problem.
10. Check to see if you can solve your specific problem. Click
here for Troubleshooting
Recommendations. If you still would like to send in your equipment
for repairs, contact the Service & Repair Department at (818) 246-9233.
Problem: The inflator makes a loud,
high-pitched noise when inflating balloons.
Solution: This happens when the
balloon is not properly placed over the filling outlet. If you hold
the neck of the balloon with two hands over the filling outlet,
the helium flow entering the balloon will cause vibrations and make
a loud noise. The balloon should be held in one hand between your
thumb and index finger.
Problem: Push valve sticks or leaks.
Solution: It is possible that Hi-Float
is in the outlet. If you believe that Hi-Float is in the outlet,
you should replace the outlet. If the unit was exposed to moisture,
we recommend spraying silicone lubricant on the push valve.
Problem Tilt valve leaks.
Solution: It is possible that Hi-Float
is in the outlet. If you believe that Hi-Float is in the outlet,
you should replace the outlet. When gas leaks from the tip of the
outlet, it is necessary to replace the tilt valve.
Problem: Inflator leaks.
Solution: Conduct a leak-check
test to confirm the exact location of the leak. If the inflator
leaks at the cylinder connection, close the cylinder valve, bleed
the pressure out of the inflator, and firmly tighten the cylinder
connection. Repeat the leak test.
If the inflator continues to leak, remove the inflator from the
cylinder and try it on another cylinder. Repeat the leak-check test.
If the inflator does not leak on the new cylinder, we recommend
returning the original helium cylinder to the supplier for credit.
(In some cases, the cylinder valve will have bad threads that cause
the inflator to leak.) If it is not the cylinder valve, replace
the O-ring for the cylinder connection.
If the inflator leaks somewhere other than the cylinder connection,
return the inflator for service.
Problem: Pressure gauge concerns
Solution: If the pressure gauge
goes up and down every time a balloon is inflated, this is an indication
that the cylinder valve is not fully open. Make sure that the valve
is open completely to correct the problem.
If the pressure reading on the gauge is inaccurate, it is more
than likely that the inflator has been dropped or bumped during
transit. The gauge cannot be re-calibrated and must be replaced
Problem: Foil balloon inflation
is too slow.
Solution: If the automatic foil
balloon inflator seems to operate too slowly, confirm that the balloon
is pointing downward during the inflation process. If the internal
valve on the foil balloon is folded over, the flow will be restricted
and inflation will be very slow. Please note that Conwin's automatic
shutoff foil balloon inflators are designed to inflate foil balloons
at a slower flow rate than latex balloons to insure that the foil
valve is not damaged during the inflation process.
Problem: Inflator makes a loud
popping noise when inflating balloons.
Solution: This is caused by the
pressure alert valve being activated by a sudden change in pressure.
We recommend trying the inflator on a cylinder that has less than
2400 PSI. First, close the cylinder valve and release the pressure
from the inflator, then slowly reopen the cylinder valve -- this
will avoid the extreme pressure spike from opening the valve too
quickly. If the problem persists, return the inflator for service.
Problem: How do I test my inflator for a leak?
Solution: Use a spray bottle filled with soapy water and spray around the area where you suspect the leak is located. If large bubbles appear in one area, then you may have a leak. Be sure to thoroughly clean your inflator immediately after testing to avoid water damage. Please call the Service & Repair Department.
Not to worry, you can download the PDF of the instructions by visiting
our Instruction
sheet page.
Lifetime Warranty
Conwin Carbonic Co., Inc, warrants to the original purchaser that
the product purchased is free of defects in material and workmanship.
This warranty does not apply if the product has been damaged by
an accident, electrical fault, or through misuse, abuse, or normal
wear and tear.
What is Covered
Conwin products are manufactured according to a rigid code of quality
standards. However, in the event of defects in materials or workmanship,
Conwin will repair or replace the product, at Conwin's option. Please
reference Step 3 below for further instructions.
What is Not Covered
Conwin's Product Warranty does not cover defects resulting from
accidents, damage incurred in shipping, alterations, unauthorized
repair, failure to follow instructions, misuse, neglect, fire, flood,
normal wear and tear, and acts of God. Please reference Step 3 below
for further repair/service options.
Limitations
Conwin's Product Warranty is given in lieu of all other warranties
expressed or implied, written or oral. No employee, agent, dealer,
or other person is authorized to give any warranties on behalf of
Conwin Carbonic Co., Inc. Conwin will not compensate customer for
loss of time, loss of use, inconvenience, property damage caused
by a Conwin product, or any other incidental or consequential damages
or expenses incurred by customer due to use of or inability to use
Conwin product.
Returns Policy
If you received damaged items, or items you did not
order, please contact Customer Service at (800) 877-8889. All other
returns are subject to a 20% restocking fee. Before returning items,
you must call Customer Service to obtain a Return Authorization
number.
Repair Shipping Policy
Products under Warranty Issue will be shipped back to customer free of charge via UPS Ground only. If customer would like expedited shipping, they must pay the difference in cost of shipping. If customer chooses to use expedited shipping for repairs, then Conwin will repair within 24hrs of receiving package. Products not under warranty are responsible for shipping charges to and from Conwin.
If your question is still unanswered, please contact the Service & Repair Department at (818) 246-9233 |
International Customers
