Frequently Asked Questions

Have questions about Conwin? Find the answer here!

Why buy Conwin products?

Here are a few reasons why Conwin equipment is hailed as the professional’s choice for balloon decorators around the world.

  • Factory Warranty on product workmanship and manufacturer defects. Learn more.
  • Conwin inflators, safety equipment and special effects are all made in the U.S.A.
  • Strict quality assurance standards.
  • After sales support.
  • Conwin’s exclusive safety feature, the Flo-Loc®, keeps you and your employees safe when working with Conwin inflators.
  • A proven track record for reliability & quality
  • 50+ years of proven success in making the highest quality equipment for our customers.
I'm new to balloons. What equipment would you recommend?

The basic inflators listed below are to help inflate balloons with helium or air. It’s recommended you review all Conwin inflators before making your final decision; ensuring you are getting the best inflator for the type of decor you are creating. Contact us if you are unsure of which inflator is right for you.

PrecisionPlus1

Precision Plus Inflator
Inflates latex and foil balloons with helium. Recommended for arches and bouquets.

AP

Air Pro Inflator
Inflates latex and foil balloons with air. Recommended for columns, air-filled arches and sculptures.

What can I make with Conwin Inflators?

The sky is the limit with what you can create using Conwin equipment. For great ideas and step-by-step projects visit Conwin’s Online Design Center.

What are the benefits to Conwin's automatic balloon sizers?
  • Save up to half the time inflating balloons compared to manually sizing one balloon at a time.
  • Automatically sized balloons reduce helium waste.
  • Employees of all skill levels can achieve professional results.
Can I use Hi-Float with Conwin equipment?

Yes, though it’s recommended that Hi-Float is not inside the neck of the balloon when inflating. This will prevent Hi-Float from entering and possibly clogging the outlets. If you are using a Dual Split-Second Sizer or Duplicator 2 with Hi-Float, be sure to use Conwin’s Hi-Float Outlet.

How can I order Conwin equipment?
  • US customers may either order through a Preferred Conwin Distributor or directly through ConwinOnline.com
  • International customers may order through their nearest Preferred Conwin Distributor. If you are located in a country not serviced by a Conwin distributor, please click here to fill out an order request, and a Conwin Representative will contact you to assist with your order
I have a friend in the USA if they buy a machine for me will it work in my country?

As each country has different cylinder and power requirements it is important that you purchase your Conwin equipment from a local distributor. Click here for a list of Conwin Distributors around the world.

I live outside of the USA, can I order direct from Conwin?

We do not supply direct outside of the USA. To make sure you receive products with the correct cylinder thread connections and voltage for your country, we suggest you contact a distributor nearest you to place an order. Click here for a list of Conwin Distributors around the world.
If you are located in a country not serviced by a Conwin distributor, please click here to fill out an order request, and a Conwin Representative will contact you to assist with your order.

How long will it take my order to ship?

US Customers: Once the order is placed, please allow 3-5 days business for your order to ship. Contact us, if you require expedited service.

Is Conwin equipment available in 110 Volt or 220 Volt options?

Yes, Conwin’s electric inflators are available in both electrical standards. It is important to order your equipment from a preferred local Conwin Distributor to assure you receive the proper volatge specific to your country. Contact us to find out which voltage is standard in your country.

Are Conwin inflators available in different cylinder thread connections?

Yes, Conwin inflators are available in all standard worldwide cylinder thread connections. It is important to order your equipment from a preferred Conwin Distributor to assure you receive the proper cylinder connections specific to your country. Contact us to find out which cylinder thread connections your country works with.

Can I get replacements parts or have my equipment repaired?

Yes, click here to visit our Service & Support Center.

Does Conwin offer a product warranty?

Yes, Conwin offers a Factory Warranty on manufacturer defects and product workmanship. Learn more.

How can I become a distributor of Conwin products?

Click here to fill out a distributor application.

Can’t find the answer your looking for? Contact us for assistance.