Factory Service

How to Receive Factory Service

If you are still experiencing issues with your equipment after viewing our online troubleshooting guides, contact your nearest distributor or local Conwin office for phone or email support.

If factory service is required, please select the territory nearest you for shipping instructions.

Name*
First Last
Company Name*
Email*
Phone
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Product Name*
Select the product that needs repairing from the drop-down below:
Other Product

Please explain the product needing service.
Date of Purchase*
Date of Manufacturer*

Date of manufacturer is the 4 digit # stamped on the side or bottom of your Conwin equipment.
Serial # (If Applicable)
Purchased From*

Distributor Name
Please state how the product is malfunctioning:*
Under what conditions did the product begin malfunctioning?*
How was the product damaged?
Did the unit ever work?*
- Yes
- No
ALL troubleshooting tips performed?*
- Yes
- No
Has the unit been repaired previously?*
- Yes
- No
If so, when?
Upload Image or Video
Drop files here or

Accepted file types: jpg, gif, png, pdf, mov, Max. file size: 20 MB, Max. files: 5.
Upload an image or video if the problem can be physically seen or witnessed while in use.
Max file size: 20 MB
Max number of files uploaded at one: 5

Note: This step is not a requirement but can help expedite the repair or troubleshooting process.
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Phone
This field is for validation purposes and should be left unchanged.