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How to Receive Factory Service

If you are still experiencing issues with your equipment after viewing our online troubleshooting guides, contact your nearest distributor or local Conwin office for phone or email support.

If factory service is required, please select the territory nearest you for shipping instructions.

  • Select the product that needs repairing from the drop-down below:
  • Please explain the product needing service.
  • Date of manufacturer is the 4 digit # stamped on the side or bottom of your Conwin equipment.
  • Distributor Name
  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, mov.
    Upload an image or video if the problem can be physically seen or witnessed while in use.
    Max file size: 20 MB
    Max number of files uploaded at one: 5

    Note: This step is not a requirement but can help expedite the repair or troubleshooting process.